Privacy Policy

Biz-Balance

Last updated: 3 February 2026

1. Introduction

Biz-Balance is committed to protecting the privacy and personal data of its clients, prospective clients, and website visitors. This Privacy Policy explains how personal data is collected, used, stored, and protected in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation – GDPR) and applicable Maltese data protection law, including the Data Protection Act (Cap. 586, Laws of Malta).

This Privacy Policy applies to all personal data processed through the website www.biz-balance.com, as well as data processed in the course of providing professional accounting and related services.

 

2. Data Controller

The data controller for the purposes of the GDPR is:

Alexander Grima, a natural person operating under the trade name Biz-Balance
Address: Arch Building, Mdina Road, Żebbuġ ZBG 9017, Malta
Email: admin@biz-balance.com
VAT Number: MT1437-6907

 

3. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to the Biz-Balance website
  • Individuals who contact Biz-Balance via online forms, email, or telephone
  • Clients (individuals and business entities) who engage Biz-Balance for services

 

4. Categories of Personal Data Processed

4.1 Website and Enquiry Data

Biz-Balance may process the following personal data submitted via the website:

  • Name and surname
  • Email address
  • Telephone number
  • Message content
  • Call-back preferences
  • Confirmation of submission (automated email response)

File uploads submitted via the website do not intentionally include financial documents.

 

4.2 Client and Professional Data

In the course of providing accounting, tax, VAT, payroll, and administrative services, Biz-Balance may process:

  • Identification data
  • Tax and VAT information
  • Banking and payment details
  • Payroll and employment-related data
  • Business and financial records required for statutory compliance

Biz-Balance does not intentionally process special categories of personal data under Article 9 GDPR.

 

5. Purposes and Legal Bases for Processing

Personal data is processed for the following purposes and on the following legal bases:

Purpose Legal Basis (Article 6 GDPR)
Responding to enquiries Legitimate interest
Providing professional services Performance of a contract
Compliance with tax, VAT, payroll, and regulatory obligations Legal obligation
Website analytics and performance Consent
Marketing and promotional communications Consent

6. Cookies, Analytics, and Tracking Technologies

The Biz-Balance website uses cookies and similar technologies. Non-essential cookies are used only with user consent.

Tools in use include:

  • Google Analytics
  • Google Ads
  • Meta (Facebook) Pixel
  • Google Tag Manager
  • Smartlook

Full details are provided in the Cookie Policy, which forms an integral part of this Privacy Policy.

 

7. Data Sharing and Recipients

Personal data may be shared with trusted third parties acting as data processors, including:

  • Cloud accounting software providers
  • Payroll software providers
  • IT and website hosting providers (including Webador)
  • Email and communication service providers
  • Government authorities and regulators, including the Malta Tax and Customs Administration and the Department of Social Security, where required by law

All processors are bound by contractual confidentiality and data protection obligations.

 

8. International Data Transfers

Biz-Balance does not store or intentionally transfer personal data outside the European Union or European Economic Area (EU/EEA).

 

9. Data Retention

Personal data is retained only for as long as necessary:

  • Client and accounting records: up to 10 years, in line with legal and regulatory obligations
  • Enquiry and prospect data: 12 to 24 months
  • Marketing data: until consent is withdrawn

 

10. Data Subject Rights

Under the GDPR, individuals have the right to:

  • Access their personal data
  • Request rectification or erasure
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)

Requests may be made by email to admin@biz-balance.com. Biz-Balance will respond within one month, as required by law.

Individuals also have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC), Malta.

 

11. Security Measures

Biz-Balance implements appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, misuse, or disclosure.

 

12. Automated Decision-Making

Biz-Balance does not engage in automated decision-making or profiling within the meaning of Article 22 GDPR.

 

13. Governing Law

This Privacy Policy is governed by and interpreted in accordance with Maltese law, including the GDPR and the Data Protection Act (Cap. 586).

 

14. Contact

For any questions regarding this Privacy Policy or data protection matters, please contact:
📧 admin@biz-balance.com